The final response from the player was missing so we are not sure if the payment was paid or not. We consider this as likely paid but delayed payout. So I’ve played at planet 7 casino with a non deposit bonus, luckily after following the terms and condition of the casino and finished the play through I won.
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The outcome of this situation was unclear and it remains unresolved. After the player took her winnings in the form of a check to her bank, they found it fraudulent and didn’t accept it. When she contacted the casino about it, they said they had canceled the check and promised to pay her with a different method. Later on, they accused the player of letting someone else to cash out the check and returned the money to her player’s account. Once again, they promised her they would find a way for her to get the winnings via a different method. No other information is available ever since then. Player’s account was closed and their winnings confiscated due to chargeback.
Player had been waiting for the payment for months, things started to move after he made a complaint. The player stated that he had been waiting for his winning for months. He had been contacting the casino via phone and they were never available to speak to him. Finally, he filed a complaint online and received a reply from the casino about his payment being processed. No update since and the player has probably been paid. An extremely delayed payment which the player had waited for months and the casino wouldn’t reply at all.